Refund policy

Return & Refund Policy

We do not accept returns under any circumstances. All purchases are final.

You can always contact us for any order-related questions at info@thebloomstudio.co.za.

---

Damages and Issues

Please inspect your order upon delivery and contact us immediately at info@thebloomstudio.co.za if the item is defective, damaged, or if you receive the wrong item. We’ll evaluate the issue and do our best to make it right.

---

Exceptions / Non-Returnable Items

All items are non-returnable once purchased.

Please note:
We do not accept returns on sale items or gift cards.

---

Exchanges

We do offer exchanges, but only if the original purchased product is returned in its original, undamaged condition on the same day of purchase. If you received a bouquet with noticeably old or damaged flowers, please contact us immediately so we can evaluate and assist with an exchange where appropriate.

---

Refunds

We have a strict no-refund policy.

If your order qualifies as faulty or incorrect, we may offer store credit or a replacement at our discretion. Refunds to original payment methods are not available.

If you have any concerns about your order, contact us at info@thebloomstudio.co.za — we’re here to assist.